What to Know About DSAR Requests     

As the Internet becomes increasingly entwined with our daily lives, personal information is becoming less private. However, more consumers are growing concerned — scrutinizing how brands and companies use their private information. In such cases, individuals can make a Data Subject Acess Request, or DSAR request to learn what an organization knows about them and how the information is used. 

DSAR requests enable consumers to decide how this data can be used, and even determine if they want the data to be deleted. With a spike in privacy regulations, handling DSAR can be challenging. Regulators have also become more strict in addressing the concerns of consumers. That’s why it’s crucial for organizations to be better equipped to manage DSAR requests.

How To Manage DSAR Requests

While there is no single methodology to manage a DSAR request, here are a few steps that can make the process a little less daunting:

Knowing Data 

It is essential to have a comprehensive data inventory even before addressing DSARs. Knowing how the data is stored and shared makes it convenient to manage requests. So always ensure that structured and unstructured data is accounted for in various formats. Also, opt for new and emerging sources for data mapping. The language of business has witnessed a vast shift, and it is essential to have a comprehensive approach to better handling DSARs.

Handling Requests 

Organizations need to have a method for categorizing, tracking, and organizing incoming requests. It’s important to designated a specific person or group of individuals to address them. It becomes straightforward to receive and assess the appeals. Having someone to oversee the process of data collection and response can make a difference. It will help considering the volume and complexity of DSARs.

Validating DSAR 

The PII contained in the DSARs is highly valuable. Therefore, it becomes crucial to devise a method to validate the requestor’s identity. Efforts must be made to learn about the necessity of the request made. Another consideration is to review whether the concerned organization possesses the requested information. 

Identifying Data Subject 

Digital verification of the data subject is required. However, enterprises must be careful not to breach other validation issues. The subject’s identity can be validated by requesting knowledge only the subject possess or by using a combination of password/login. Without adequate identity information, an enterprise can reduce the DSAR appeal process and inform the concerned subject.

How Can eDiscovery Tools Help With DSARs? 

  • Enterprises facing the challenges of DSAR appeals can use the widely available eDiscovery tools to manage and respond better to requests. 
  • Data Mapping can become tremendously easy with an eDiscovery tool or software. It can significantly reduce the burden associated with the vast data in DSARs. 
  • Filtering, deduplicating, and analyzing complex models can become straightforward in responding to one or more DSARs. It can be done faster and at a much more affordable price.
  • Requests can be cleared more efficiently by rapidly assessing the relevant information. There is no need to fix eyes on every document. The highly visualized display helps in making the process faster.

Bottom Line 

DSARs indeed have their challenges; however, the presence of eDiscovery tools and the right approach can benefit them. However, regarding choosing a vendor or platform for eDiscovery tools, there are several factors to consider.

It is vital to learn about the capabilities and gaps in your organization to take the necessary steps. While most enterprises rush the process of choosing a vendor and get tempted by advanced tools, it is important to be thorough. 

Understand your organizational needs, process, and execution responsibilities before getting started. A comprehensive approach will help leverage the available tools better.